Rights & Privacy

Consumer Rights

The following are listed as the RIGHTS OF ALL CONSUMERS under the New Jersey Community Mental Health Services Act as revised September, 1980, and the Federal Health Insurance and Portability and Accessibility Act of 1996 (HIPAA).

  • The right to privacy, dignity and respect.
  • The right to care that takes into consideration a consumer's personal value and belief system.
  • The right to agree to all procedures used and to refuse any treatment recommendations.
  • The right to participate in his/her treatment.
  • The right to be involved in the resolution of ethical issues that arise regarding treatment.
  • Consumers twelve years of age or older are allowed to participate in treatment planning.
  • The right to the least restrictive conditions necessary to achieve the goals of treatment/service.
  • The right of treatment in the least restrictive setting.
  • The right not to be subjected to non-standard treatment, or procedures, or experimental procedures of research or provider demonstration programs without written informed consent after consultation with counsel or interested third party of the consumer's choice.
  • The right to be free from unnecessary or excessive medication.
  • The right to be given medication only with consent and when necessary.
  • The right to be free from corporal punishment.
  • The right to be treated as a competent individual.
  • The right to confidentiality and privacy of your treatment and any record of your treatment, to control who has access to your treatment record, and to know who has accessed your treatment record.
  • All consumers who request services from this agency shall be subject to the same (uniform) intake procedure and there will be no discrimination with respect to race, creed, national origin, language, handicap, religion, sexual orientation, marital status, age or sex.
  • If an interpreter is needed, in cluding a sign language interpreter, the agency will attempt to provide one. In cases where an interpreter cannot be provided, a referral will be given to another appropriate agency whenever possible.
  • In addition, those programs licensed under the New Jersey Department of Human Services, Division of Addicition Services, Comprehensive Behavioral Healthcare, Inc. is required to give priority treatment to pregnant women and anyone abusing IV drugs.

The above rights may not be denied under any circumstances.  No consumer shall be deprived of any civil right soley by reason of his/her receiving therapeutic services, nor shall such services modify or vary any legal or civil right of any consumer.

Notice of Privacy Practices

All consumers are entitled to confidentiality of their records, conversations and attendance at the agency from any outside source. No information on any consumer may be given out verbally or in writing without the expressed, specific, timely, written consent of the consumer (or guardian if consumer is under the age of 14; or consumer and guardian if the consumer is between the ages of 14-17 years).

Exceptions to the policy of Consumer Confidentiality:

  • Upon direct observance that a consumer is dangerous to himself/herself or others, and it is necessary to release confidential information or material in order to provide or arrange for an appropriate intervention (i.e. hospitalization, psychiatric evaluation, police involvement, etc.), in order to prevent the physical harm of any individual.
  • Upon receipt of direct information from the consumer that they intend to break a law or have broken a law, which has or may result in harm or injury to any person.
  • Upon reason to suspect an adult is suffering from abuse or neglect or is unable to care for self, a referral is made to Adult Protective Services.
  • Upon receipt of direct information from the consumer that they intend to harm any individual. In such cases, the intended victim must be notified of the threat in addition to other remediation activities taken as described above.
  • Upon reason to suspect child abuse/neglect, the Division of Youth and Family Services will be notified as a matter of New Jersey State Law.
  • For the specific purpose of obtaining authorization from the consumer's insurance company or 3rd party payor for treatment and/or payment.

Periodically your insurance company will review consumer charts to ensure that their prescribed standards are met and quality care is given. In such instances all identifying data is removed (e.g. names, birth dates, social security numbers, addresses, phone numbers, etc.). If your chart is chosen for review, you will be notified by your therapist.

The State of New Jersey Department of Human Services, Division of Mental Health and the Division of Addiction Services license Comprehensive Behavioral Healthcare, Inc. On occasion these licensing bodies also review charts at random. These reviews ensure the Comprehensive Behavioral Healthcare is meeting the highest standards of care and practice in the healthcare industry. Is you elect not to participate in any of the review processes, please notify your therapist in writing.